Terms of Service

Last updated: December 15, 2024

1. Introduction

These Terms of Service ("Terms") govern your use of the services provided by Knowledge Ascend Limited ("Knowledge Ascend", "we", "us", or "our"), including electric vehicle charging infrastructure, installation services, and related products and services.

By accessing our website, using our services, or entering into a contract with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Company Information

Company Name: Knowledge Ascend Limited
Registered Address: 15 Portland Street, Manchester M1 3BE, United Kingdom
Company Registration Number: 12345678
VAT Number: GB123456789
Email: [email protected]
Phone: +44 161 123 4567

3. Services

3.1 Service Description

Knowledge Ascend provides electric vehicle charging solutions including:

• Home charging point supply and installation
• Workplace charging infrastructure
• Rapid charging hub development
• Maintenance and support services
• Consultation and advisory services
• Related products and accessories

3.2 Service Availability

Our services are available throughout the United Kingdom. Specific service availability may vary by location and will be confirmed during the quotation process.

3.3 Service Standards

We are committed to providing services that meet industry standards and comply with all applicable regulations, including:

• Electrical safety standards (BS 7671, IET Wiring Regulations)
• Building regulations and planning requirements
• Health and safety legislation
• Environmental regulations
• Consumer protection laws

4. Ordering and Contracts

4.1 Quotations

All quotations are valid for 30 days unless otherwise stated. Quotations are subject to site survey and may be revised based on actual site conditions.

4.2 Contract Formation

A contract is formed when:

• You accept our written quotation
• We acknowledge your order in writing
• We commence work with your consent
• You make payment for services

4.3 Cancellation Rights

For consumers, you have the right to cancel within 14 days of contract formation under the Consumer Contracts Regulations 2013. Cancellation rights may be limited if work has commenced with your express consent.

5. Pricing and Payment

5.1 Pricing

All prices are quoted in British Pounds (GBP) and include VAT unless otherwise stated. Prices are subject to change without notice, but confirmed quotes remain valid for the stated period.

5.2 Payment Terms

• Deposits: A deposit may be required upon contract acceptance
• Progress Payments: Payments may be required at specified project milestones
• Final Payment: Balance due upon completion and commissioning
• Payment Methods: Bank transfer, credit/debit cards, or approved payment plans
• Payment Terms: Net 30 days unless otherwise agreed

5.3 Late Payment

Late payment charges may apply in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend services for overdue accounts.

6. Installation Services

6.1 Site Survey

A technical survey will be conducted before installation to assess:

• Electrical infrastructure adequacy
• Physical site conditions
• Planning and regulatory requirements
• Health and safety considerations

6.2 Access Requirements

You must provide:

• Safe and reasonable access to installation sites
• Parking facilities for our vehicles
• Access to electrical supply points
• Any necessary permits or permissions

6.3 Installation Standards

All installations will be carried out by qualified electricians in accordance with:

• Current IET Wiring Regulations (BS 7671)
• Building regulations
• Manufacturer specifications
• Health and safety requirements

7. Customer Responsibilities

7.1 Information Provision

You must provide accurate and complete information regarding:

• Site conditions and requirements
• Electrical supply arrangements
• Planning permissions and restrictions
• Any special requirements or constraints

7.2 Site Preparation

Unless agreed otherwise, you are responsible for:

• Clearing the installation area
• Providing suitable parking spaces
• Ensuring safe working conditions
• Obtaining any required permissions

7.3 Equipment Care

After installation, you must:

• Use equipment in accordance with instructions
• Perform basic maintenance as specified
• Report faults promptly
• Protect equipment from damage

8. Warranties and Guarantees

8.1 Installation Warranty

We provide a 12-month warranty on installation workmanship covering:

• Electrical connections and circuits
• Mounting and fixing arrangements
• Commissioning and testing
• Compliance with regulations

8.2 Equipment Warranty

Equipment warranties are provided by manufacturers and typically include:

• 2-3 years parts and labour coverage
• Remote diagnostic capabilities
• Repair or replacement of defective components
• Technical support

8.3 Warranty Exclusions

Warranties do not cover:

• Damage from misuse or negligence
• Normal wear and tear
• Modifications by third parties
• Force majeure events
• Consumable items

9. Limitation of Liability

9.1 Liability Cap

Our total liability for any claim is limited to the value of the contract or £1,000,000, whichever is lower, except for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breaches of statutory consumer rights
• Other liabilities that cannot be limited by law

9.2 Excluded Damages

We exclude liability for:

• Indirect or consequential losses
• Loss of profits or revenue
• Loss of use or enjoyment
• Data loss or corruption
• Business interruption

9.3 Time Limits

Claims must be notified within 12 months of the event giving rise to the claim or when it should reasonably have been discovered.

10. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters
• Government actions or regulations
• Strikes or labour disputes
• Supply chain disruptions
• Pandemic or epidemic diseases
• Infrastructure failures

11. Intellectual Property

11.1 Our Rights

We retain all intellectual property rights in:

• System designs and specifications
• Software and applications
• Technical documentation
• Training materials
• Branding and marketing materials

11.2 Third Party Rights

We respect third-party intellectual property rights and expect our customers to do the same. You must not use our services to infringe others' rights.

12. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws. By using our services, you consent to such processing as described in our Privacy Policy.

13. Health and Safety

13.1 Our Obligations

We are committed to:

• Conducting risk assessments
• Following safe working practices
• Providing appropriate training
• Using suitable equipment
• Complying with health and safety regulations

13.2 Your Obligations

You must:

• Provide a safe working environment
• Disclose known hazards
• Follow safety instructions
• Report incidents promptly
• Cooperate with safety procedures

14. Environmental Responsibilities

We are committed to environmental protection through:

• Sustainable business practices
• Waste minimisation and recycling
• Energy-efficient solutions
• Compliance with environmental regulations
• Supporting the transition to clean transport

15. Termination

15.1 Termination Rights

Either party may terminate a contract:

• By mutual agreement
• For material breach (with 30 days' notice to remedy)
• For insolvency or administration
• As otherwise permitted by law

15.2 Effect of Termination

Upon termination:

• Payment obligations for completed work remain
• Confidentiality obligations continue
• Warranties for completed work remain in effect
• Equipment ownership rights are preserved

16. Dispute Resolution

16.1 Informal Resolution

We encourage resolution of disputes through direct communication. Please contact us at [email protected] to discuss any concerns.

16.2 Alternative Dispute Resolution

We are willing to participate in mediation or other alternative dispute resolution procedures before pursuing legal action.

16.3 Legal Proceedings

These Terms are governed by English law. Any legal proceedings must be brought in the courts of England and Wales.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our quotations and any written contracts, constitute the entire agreement between the parties.

17.2 Variations

Changes to these Terms must be agreed in writing. We reserve the right to update these Terms for future services.

17.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.

17.4 Assignment

We may assign our rights and obligations. You may not assign without our written consent.

17.5 Third Party Rights

These Terms do not create rights for third parties under the Contracts (Rights of Third Parties) Act 1999.

18. Consumer Rights

If you are a consumer, you have additional rights under consumer protection legislation that are not affected by these Terms, including:

• Right to receive services with reasonable care and skill
• Right to receive services within a reasonable time
• Right to pay a reasonable price
• Right to repeat performance or price reduction for poor service
• Right to cancel certain contracts

19. Contact Information

For questions about these Terms or our services, please contact:

Knowledge Ascend Limited
15 Portland Street
Manchester M1 3BE
United Kingdom
Email: [email protected]
Phone: +44 161 123 4567
Website: knowledge-ascend.com

20. Updates to Terms

We may update these Terms from time to time. Changes will be posted on our website and take effect immediately for new contracts. Existing contracts remain subject to the Terms in effect when the contract was formed.